Pasha Components 
The main objective is to avail quality and affordable technical support to the Digital Villages to enable their smooth operation.
The specific objectives of the DV technical support are:
- Capacity Building to enable local technical support availability for the Digital Villages (DVs).
- To provide a quick-start approach to help the digital village entrepreneurs make the best use of time and resources available and see quick results.
- To provide the benefit of well tested ICT technical support techniques to the DV setups.
- To provide workable and tested technical support processes to the DVs.
- To provide simplified and ready to use technical support processes that can be used immediately by the DVs.
- To help keep costs of running the DVs to a minimum.
- To help protect the DV entrepreneurs from having to get too involved in technical support issues.
Technical support Focus Points
The digital village technical support strategy will focus on the following;
- A mechanisms for handling digital village entrepreneurial inquires;
- A standardized method for the testing and implementation of new software, the upgrading of hardware and the overall tracking of licenses and equipment.
- Develop a mechanism to establish an early collaborative relationship between the DVE and the support team.
- Develop a work plan for capacity building for the DVE with regard technical matters.
- Technical support strategy must relate to the overall DV strategy.
- Establish who is responsible for overall technical support strategy - this may be the DV entrepreneur or someone with delegated responsibility.
- Develop an early collaborative relationship with the person responsible for Technical support and encourage them to include capacity building in the planning of future changes.
- Be proactive and suggest improvements constructively
- Skills transfer to the DV- managers
.
Eligibility of Technical support supplier:
1.Supply of similar support services directly to companies or institutions under license by Government of Kenya (GOK) or other licensing bodies in the East African region
2.Supplier has the required technical personnel available within the required period of 10 weeks from the date contract is awarded.
3.Supplier has experience of at least 5 years as an Information and Communications Technology (ICT) technical support provider.
4. Supplier has operational service level agreements with other customers
5.Manufacturer's Authorizations for Information Technologies - except for those technologies which the Bidder itself manufactures
6.Supplier has sufficient technical capacity to provide support to Digital Villages as specified in the schedules
Payment terms
i) 3 Month (quarterly) Advance payment for the Technical Support
ii) 3 Monthly (quarterly) payments thereafter based on the billing
Monthly support progress reports
(i) Results accomplished during the prior period;
(ii) Cumulative deviations to date from schedule of progress milestones as specified in the Agreed and Finalized Project Plan;
(iii) Corrective actions to be taken to return to planned schedule of progress; proposed revisions to planned schedule;
(iv) Other issues and outstanding problems; proposed actions to be taken;
(v) Resources that the Supplier expects to be provided by the Purchaser and/or actions to be taken by the Purchaser in the next reporting period;
(vi) Other issues or potential problems the Supplier foresees that could impact on project progress and/or effectiveness.
(vii) Other reports may be needed to monitor Contract performance/progress with System implementation, for example:
- inspection and quality assurance reports
- training participants test results
- monthly log of service calls and problem resolutions